Frequently Asked Questions

Orders

How can I place an order? You can place your order directly through our website. If you have any questions before finalizing your purchase, you can contact our Customer Service team by email or phone.

Do you have a physical store or showroom? Yes, we have a showroom and a physical store. You can check the exact location and opening hours by visiting the "Contact" section on our website.

How long does order confirmation take? Orders are usually confirmed within 1 business day. You will receive an email with a detailed confirmation of your purchase.

Delivery and Assembly

What is the shipping cost? We offer home delivery for all orders. For shipments to specific areas, a fee will be applied, which you can see detailed during the checkout process.

Do you offer a furniture assembly service? Yes, we provide a furniture assembly service. This service is billed separately. To find out the exact cost of this service, please contact us by phone.

Payment

What payment methods do you accept? Currently, the payment methods we accept are: credit/debit card (POS terminal) in our physical store, bank transfer (IBAN), Bizum, and cash.

Returns and Warranty

What is the return period for furniture? If you are not satisfied with your purchase, you have 14 calendar days to make a return. For a return to be accepted, the product must be unused, in perfect condition, and in its original packaging. Please note that custom-made or personalized furniture cannot be returned.

What warranty do the furniture items have? All our furniture comes with an official warranty starting from the day the product is delivered.

What should I do if I receive damaged or defective furniture? If your order arrives with any damage, please send us photos or a video of the issue. Our department will quickly evaluate the situation to offer you replacement parts or other solutions.