Warranty and returns
At vommo.es, we work to offer you furniture of the highest quality, tailored to your tastes and needs. Below, we outline our warranty policy and return procedures, drafted in accordance with current legislation.
1. Legal Warranty
All our products come with a legal warranty in accordance with current legislation from the moment of delivery, covering any manufacturing defects or non-conformity.
What the warranty covers: Quality defects in the item caused by the manufacturer's fault or problems arising from transport. In these cases, vommo.es will bear the necessary costs to remedy the non-conformity, including shipping costs, by proceeding with repair, replacement, or cancellation of the contract.
What the warranty does NOT cover: The warranty will not apply to furniture that has suffered damage due to misuse by the buyer, natural wear and tear, force majeure, modifications made by the customer, or if the assembly instructions have not been correctly followed.
2. Right of Withdrawal and Returns
In general, for distance purchases, the consumer has a period of 14 calendar days to return the product without needing to justify the cause.
⚠️ IMPORTANT EXCEPTION: Customized Furniture Since vommo.es specializes in the sale of customized furniture, please be informed that the 14-day cooling-off period does NOT apply to items made to measure or clearly personalized.
In accordance with current regulations, in the specific case of furniture made according to the specifications of the consumer, goods cannot be returned due to withdrawal, as these are firm orders made to specific specifications.
Conditions for NON-customized products: In the exceptional case that you purchase a standard (non-customized) product on our website and wish to exercise your right of withdrawal within 14 calendar days:
The product must not have been assembled or used and must be in perfect condition.
It should preferably be returned in its original packaging, with all its accessories.
The buyer will exclusively bear the direct shipping costs resulting from the return.
Once we receive the goods at our facilities and check their condition, we will proceed to refund the amount paid for the product within a maximum of 14 days using the same payment method.
3. Defective or Damaged Products
If you detect any latent manufacturing defect or if the product is damaged during transport, please notify us as soon as possible (we recommend doing so within 2 days of receipt for transport-related incidents).
To process the incident, please contact our customer service team and provide:
Your order number.
Clear photographs of the defect, the damaged furniture, and, if applicable, the state of the packaging upon receipt.
Our team will evaluate the case and offer a quick solution at no cost to you, either by sending replacement parts, replacing the furniture, or refunding the amount paid.